This Refund Policy governs the terms under which refunds may be requested, considered, and processed by Shizi Softwares Private Limited (“Company”, “we”, “us”, “our”). This policy is framed in accordance with applicable Indian laws including the Companies Act, 2013 and the Central Goods and Services Tax Act, 2017.

This Refund Policy forms an integral part of our Terms & Conditions and must be read together with all proposals, agreements, invoices, and statements of work issued by the Company.

Shizi Softwares Private Limited provides customized and professional services including software development, website and mobile application development, SaaS solutions, IT consulting, digital marketing, and annual maintenance contracts.

Due to the customized and effort-based nature of these services, refunds are limited and governed strictly by this policy.

All payments made to the Company are non-refundable unless explicitly stated otherwise in writing or required under applicable Indian law. There is no automatic or unconditional right to a refund once services have commenced.

Any advance payment, onboarding fee, mobilization charge, or deposit collected prior to commencement of services is strictly non-refundable once:

• Project planning or requirement analysis has begun
• Resources or infrastructure have been allocated
• Any design, code, or documentation work has commenced

Payments made against completed or ongoing milestones, subscription periods, or annual maintenance contracts (AMC) are non-refundable. Partial usage or early termination does not entitle the client to any refund.

Before commencement: A refund may be considered at the sole discretion of the Company after deduction of administrative charges, gateway fees, and any third-party costs incurred.

After commencement: No refunds shall be issued once work has started. The client remains liable to pay for work completed up to the date of cancellation.

Dissatisfaction with services does not automatically entitle the client to a refund. The Company shall be given reasonable opportunity to rectify issues or provide revisions strictly within the agreed scope of work.

Payments made towards third-party services such as hosting, domains, cloud services, APIs, plugins, licenses, or tools are strictly non-refundable and governed by the respective third-party policies.

All invoices are raised in compliance with the CGST Act, 2017. GST once charged and deposited with the Government of India is non-refundable.

In cases where a refund is approved, GST adjustment, if any, shall be made only by issuance of a credit note in accordance with Section 34 of the CGST Act and applicable statutory timelines.

All approved refunds, if any, shall be processed only after completion of internal verification and statutory compliance checks by Shizi Softwares Private Limited.

• Refund requests will be reviewed and a decision will be communicated within 15 (fifteen) working days from the date of receipt of a complete written request along with all required supporting documents.
• Upon approval, the refund amount shall be processed within 7 to 14 working days through the original mode of payment, subject to banking and payment gateway timelines.
• Where Goods and Services Tax (GST) has been charged, any refund adjustment shall be made only by issuance of a credit note in accordance with Section 34 of the CGST Act, 2017 and applicable GST rules.
• The Company shall not be responsible for delays caused by banks, payment gateways, or statutory and regulatory requirements.
• No interest, penalty, or compensation shall be payable on any approved refund amount during the processing period.

This Refund Policy shall be governed by the laws of India. Courts located at Lucknow, Uttar Pradesh shall have exclusive jurisdiction.

If you have any questions regarding this Refund Policy, please contact us at:
https://shizisoftwares.com/contact-us

This document was last updated on March 23, 2025.